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The Access Card (sometimes referred to as a Nimbus Card, or the CredAbility Card) is a card like no other; we translate your disability/impairment into symbols that highlight the barriers you face and the reasonable adjustments you might need.

This then informs providers quickly and discreetly about the support you need and may gain you access to things like concessionary ticket prices and complex reasonable adjustments without having to go further in to your personal detail.

It’s all based on your rights under the Equality Act and providers’ responsibilities.

For more information, check out the Access Card website, here.

We've chosen to pass the registration scheme onto the same organisation that runs the 'Access Card'. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible seating options.

Once you've registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into our system.

If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.

For more information, please see their FAQs, here.

Accessible tickets for shows at The O2 arena can be purchased online through our website. There is usually significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone.

To book tickets online through AXS, Guests with access requirements must register their requirements via the Access Card (sometimes referred to as a Nimbus Card, or the CredAbility Card). This ensures the right tickets are sold to the right people.

Registering with the Access Card will link your access requirements to your AXS account. This means that once linked, you’ll have access to the right tickets for any future ticket purchase (dependant on availability).

There are two ways you can register an Access Card:

FREE

Free registration for the Access Card will permit the card to be recognised on purchases for events at The O2 arena, through our ticketing partner AXS.com.

To register an Access Card for free click here.

£15 FOR THREE YEARS

The full access card costs £15 for three years of membership. The full card affords you the same benefits as the free card, as well as:

• Recognised at venues across the UK & beyond
• Potential free companion tickets at events and venues across the UK
• Receive a Photo ID card with symbols relating to accessibility needs
• Informative online access directory
• Access to a closed Facebook Community group

To register a full Access Card for £15 for three years, click here.

Accessible tickets for shows at The O2 arena can be purchased online through our website. There is usually significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone.

Guests who do not have an access card, will still be able to purchase tickets over the phone for a short period of time, however, we recommend that you register with the Access Card at the earliest opportunity.

Registering with the Access Card will link your access requirements to your AXS account. This means that once linked, you’ll have access to the right tickets for any future ticket purchase (dependant on availability).

There is usually significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone.

To book Accessible tickets, you'll need a Nimbus Access card, whether you're booking online or through the accessible ticket booking line.

If you are unable to book tickets online, or are looking to book for 2+ carers, please call us on 020 8463 3359.

Please note, this is a line for Accessible Ticket bookings only.

You’re able to upgrade your registration to a full Access Card application at the beginning or at the end of the application for just £15 for three years – just get in touch with the Access Card team here.