A hassle-free, speedy, and secure method of grabbing your favourite drinks and snacks. Giving you more time to enjoy the show.
Powered by Just Walk Out technology from Amazon.
Our Self-serve bar is located at 104 on the Level 1 Concourse.
FAQs
How do I shop at the self-serve bar?
To shop at the self-serve bar, simply tap any contactless payment method to enter through the gate. Grab your drinks and snacks, and the items will automatically be added to your bill as you go. When you're done, just walk out. Your card provider may occasionally prompt you to insert your card and enter your PIN.
What forms of payment are accepted?
All major contactless transactions are accepted. American Express is The O2’s official payment partner.
Can someone under the age of 18 enter the self-serve bar?
Yes, individuals under 18 can enter the self-serve bar, but they will not be able to purchase alcoholic beverages. Our staff will check IDs for alcohol purchases in accordance with our Check 25 policy.
What forms of ID are accepted?
We accept valid government-issued photo IDs, such as a passport, driver's license, national ID card or PASS card for age verification.
What is available to purchase at the self-serve bar?
The self-serve bar offers a variety of drinks, including alcoholic and non-alcoholic beverages, as well as a selection of snacks and sweet treats.
How many drinks can I buy at a time?
For responsible drinking, we have a 4-drink limit on alcoholic beverages.
What if I want to leave the bar without buying any items?
If you decide not to buy anything, just put the items back, and you won't be charged.
What should I do if I spill my drink in the shop?
If you spill a drink, please notify a staff member immediately so they can assist with the cleanup and ensure the area remains safe for other customers. A team member should pick up another drink and hand it to you so that you do not get charged twice.
How do I get a receipt for my purchases?
You can get a receipt by scanning the QR code displayed at the exit after you walk out of the bar.
Why is there a £10 charge appearing on my bank account?
A pre-authorisation payment hold is temporarily placed on your contactless payment method upon entry. This hold will be released, and you'll only be charged for the items you select. Depending on your bank, it may take a few days for the charge to reflect correctly on your statement.
How accurate is Just Walk Out technology?
Amazon Just Walk Out technology detects what is picked up from or returned to its shelves, creating a virtual shopping session. When guests have completed their shopping experience, they are able to leave the store and their choice of payment method will be charged for their items. Just Walk Out technology is made possible by artificial intelligence, Amazon-built synthetic datasets to mimic millions of realistic shopping scenarios—including variations in store format, lighting conditions, and even crowds of shoppers—to ensure accuracy.
I have a question about a self-serve bar transaction. Who can I contact?
If you have any questions about your transaction, please email JustWalkOut@theo2.co.uk
How is my data collected and stored?
To view Amazon’s privacy notice, please click here
What should I do if I have issues with my payment method?
If you experience issues with your payment method, please seek assistance from a staff member at the self-serve bar or email self-serve104@levy.co.uk
What if I have dietary restrictions or allergies?
Product labels will provide information on ingredients and allergens. If you have specific dietary needs, please check the labels carefully or ask a staff member for assistance.
What is your decant policy?
All bottle tops must be removed and cans opened before exiting through the gates.
What is your refund policy?
Customers must have a receipt to obtain a refund. They can do this by accessing this link or scanning the QR code. Customers must request a refund within 5 days by sharing the order ID and date of purchase listed on their receipt with the email JustWalkOut@theo2.co.uk. Refunds can take up to 7 days, but in extreme cases with foreign cards, this can be up to 10 working days.