COMBINED SERVICES PROVIDER LTD
CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NO. 2 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
The Company's Liabilities
Customers are asked to remember that a public car park is open to everyone. The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents. Accordingly:
(a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
(b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
Complaints procedure
Should your vehicle suffer damage whilst in the Car Park, or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the Car Park, you are requested:
(a) to immediately inform a member of our staff of the occurrence and also
(b) in cases of theft, immediately inform the Police and
(c) to notify your insurers promptly.
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Combined Services Provider Ltd, The O2 Parking Office, The O2, Greenwich, SE10 0DX.
Before submitting a claim to the Company, customers are requested to check Condition No. 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility.
Failure to comply with the above procedures may prejudice your position.
Securing your vehicle
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
(a) your vehicle is securely locked
(b) that all the windows of your vehicle are securely closed
(c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.
Possessions
(a) Wherever possible please take your possessions with you when you leave your vehicle.
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible. Put them in the boot and lock it.
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle. It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
Courtesy to other customers
Should you damage another customer's vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles. Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
Safety in the Car Park
Please drive carefully in the Car Park and obey the directional signs.
Tickets
(a) The ticket issued is available only for the vehicle in respect of which it is issued. A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.
A Season Ticket is the property of the Company to which it must be surrendered on expiration.
(b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
(c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.
Prebooking
Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a material alteration, except where an applicable ticket exchange or resale facility is offered.
Agency
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
Moving and re-location of vehicles
(a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
(b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
(c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
Liens
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
Tariff
Parking fees shall be as displayed on the Tariff Board at the Car Park.
Prohibited activities
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
Definitions
(a) "the Company" shall mean Combined Services Provider Ltd, whose registered office is at 3rd Floor, York House, Empire Way, Wembley HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
(b) "vehicle" shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
Variation of the terms and conditions
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company's Secretary or a Director of the Company.
Valet Parking
When using The Combined Services Provider’s (CSP’s) Valet Parking service, paying for it or booking it, you are deemed to have accepted the following Terms and Conditions:
CSP will only be liable to pay compensation for any legal liabilities for any proven act of negligence by our employees whilst in possession of the vehicle for the moving, parking and returning to customers only. Once the vehicle is parked, the Valet Parker exits the vehicle and it is secured, the customers own insurance policy will take over the risk.
CSP and its employees are not responsible for any loss or damage to any vehicles by fire, theft or trespassing
Claims for damages will only be considered if reported to our staff when the vehicle is returned. Written confirmation must be obtained to confirm damage. All subsequent correspondence to be in writing – email acceptable.
We accept no liability for mechanical, structural and electrical failure of any part of your vehicle. This includes windscreens, all glass, mirrors, tyres and wheels how so ever caused.
We will not be held responsible for any deterioration in the condition of the vehicle whilst in our custody.
We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables, which are left on the key ring or inside the vehicle.
In the event that the car acquires a puncture including slow puncture we reserve the right to either inflate the tyre or change to the spare wheel, but we are not responsible for replacement of the punctured tyre.
We require customers to have a spare key to the vehicle.
In the event that the vehicle does not start, we reserve the right to jump start your vehicle, however, we will not be held responsible for any consequential damage as a result of this action.
We will not accept liability for any loss or damage covered by your own insurance or caused by 3rd parties.
Your vehicle needs to comply with all statutory and regulatory requirements regarding the use of motor vehicles. It needs to be fully insured, properly taxed and has a current MOT. You are also the owner or keeper of the vehicle failing which you are authorised by the owner or keeper of the vehicle to use our Valet Parking service.
We should not be held liable for any damages caused by Acts of God or Nature.
No CSP employee may alter these conditions or increase liability.
Cinema Free Parking offer
Subject to the following terms and conditions Ansco Arena Limited, of The Studio, The O2, London SE10 0DX ("AEG") is the promoter of the offer of free parking for customers of Cineworld Cinema, at The O2.
1. Subject to presentation of a fully paid cinema ticket purchased at Cineworld Cinema ("Cineworld") at The O2, customers of Cineworld at The O2 shall be entitled to one parking ticket with up to 4 hours free parking for use at designated car parks at The O2.
2. To receive a parking ticket with up to 4 hours free parking customers should retain (a) the car park ticket collected on entry to the cark park at The O2; and (b) their Cineworld cinema ticket; and once the film has finished present both to The O2's Parking Management Office (situated next to Car Park 4) for validation.
3. Only one free car parking ticket shall be provided per Cineworld customer per day, which shall be valid for Car Park 2 or Car Park 4 at The O2 for a period of 4 hours from the time of entrance to the car park. If the customer's use of the car park exceeds 4 hours the excess shall be charged at The O2's standard hourly car park rates.
4. Free car parking tickets will only be issued during the promotional period, as indicated on The O2 website. AEG reserves the right to suspend, cancel or amend this promotion at any time.
5. Free car parking is subject to space availability in either Car Park 2 or Car Park 4 at The O2.
6. The O2 Parking Manager's decision is final and no correspondence will be entered into.
7. Cash or credit alternatives will not be offered.
8. This promotion cannot be used in conjunction with any other car parking offer at The O2 or any other Cineworld Cinema.
9. Use of the free car parking ticket is subject to compliance with The O2 Car Park terms and conditions which can be viewed at The O2 Car park webpage.