1. DEFINITIONS AND INTERPRETATION
“AEG” / “we” / “us” / “our” means any or all of the following companies: Ansco Arena Limited, Anschutz Sports Holdings Limited, Ansco Music Club Limited, Ansco Events Limited, Ansco Services Limited, Ansco Piazza Management Limited, Ansco Piazza Building 1 Limited and The Waterfront Limited Partnership.
“Event” means a music concert, sporting event or other live event taking place at any Venue.
“Footage” has the meaning given to it at section 8.10.
“Organiser” means a person or entity organising an Event, which may be AEG and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.
“The O2” means the multipurpose entertainment destination located at Peninsula Square, London SE10 0DX, including each of the Venues (as defined below).
“Prohibited Item” has the meaning given to it at section 7.5.
“Ticket” means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
“Ticket Agent” means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).
“Venue” means The O2 arena, indigo at The O2, the areas known as the “Entertainment District”, “Outlet Shopping at The O2“, “The Quadrant”, “Peninsula Square” and/or any other area within or around The O2 in which Events take place.
“Venue and Ticketing Terms” means these terms and conditions, or any other terms and conditions of AEG (and in some cases any other Organiser) which may or may not be printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets and/or Events at any Venue).
“you” / “your” means any person seeking admission to The O2 and/or to any specific Venue to attend an Event or any person holding a Ticket.
2. HOW THESE TERMS WORK
2.1 AEG operates The O2 and the Venues. Your admission to and conduct at The O2, all Venues and at all Events is governed by these Venue and Ticketing Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue and Ticketing Terms.
2.2 Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to these Venue and Ticketing Terms. If there is any inconsistency or conflict between these Venue and Ticketing Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue and Ticketing Terms will take precedence.
3. AMENDMENTS TO THESE TERMS
3.1 These Venue and Ticketing Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between AEG and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.
3.2 Each visit to a Venue will be subject to the Venue and Ticketing Terms in force at the time of the visit. AEG reserves the right to change these Venue and Ticketing Terms from time to time and terms may vary on an Event-by-Event basis. It is your responsibility to check the Venue and Ticketing Terms before entering the Venue or attending an Event, so that you are aware of any changes.
Tickets
4. YOUR TICKET
4.1 Your Ticket may be in any such form as prescribed by the Venue or the Organiser, including paper, mobile/bar code, in-app, email, wristband or chip technology or such other form that becomes available over time (including those not yet presently known).
4.2 Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue and Ticketing Terms and the terms of the Ticket Agent from which they are purchased. Please check your Ticket upon receipt as mistakes cannot always be rectified.
4.3 Only persons holding a valid Ticket (and in some cases valid ID, pursuant to section 7.1 of these Venue and Ticketing Terms) will be admitted to Events at the Venue. You must keep your Ticket with you at all times during an Event.
4.4 Keep your Tickets safe. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub of a physical Ticket will invalidate the Ticket. Tickets cannot be duplicated/replaced if lost or stolen and neither AEG nor any Organiser will be liable for any lost, damaged or stolen Tickets or for any electronic tickets that are not accessible due to your Ticket and/or device being inaccessible due to corruption, viruses, depleted batteries or otherwise damaged.
4.5 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Venue or the Event.
4.6 For Events with seated and standing arrangements, each Ticket provides you with the right to use a seat or to stand in an area (as applicable) of a value and location corresponding to that stated on your Ticket. Where it is not possible to allow you to occupy the specific seat/area printed on your Ticket we reserve the right to provide alternative seats/areas. In these circumstances, we will use reasonable endeavours to provide you with a seat/area of equal value to that which you purchased. We shall have no further liability to you as a result of the change in seats/areas.
5. PURCHASE AND RESALE
5.1 Our authorised primary Ticket Agent is AXS and AXS Marketplace is the operator of the official Ticket resale marketplace for The O2. The Organiser may also have appointed its own authorised Ticket Agent(s) for the Event. If you are unsure whether a person offering Tickets for sale is an authorised ticket agent, please contact our Customer Service department on customerservices@theo2.co.uk or by submitting a request via the form on https://help.theo2.co.uk/hc/en-gb/requests/new?ticket_form_id=260425. Please be aware that auction sites and non-ticket specific consumer to consumer websites (e.g. StubHub) are not authorised ticket agents.
5.2 Please only purchase Tickets through authorised ticketing sites such as www.axs.com. The O2 and AXS are members of the Secure Tickets from Authorised Retailers (STAR) Council. If you are buying tickets for an Event, look for the STAR logo to ensure you are dealing with a company that has signed up to a strict code of practice. For more information, please visit https://www.star.org.uk/ If you have, or suspect you may have, been a victim of fraud when purchasing Tickets, please report it to Action Fraud (www.actionfraud.police.uk).
5.3 We are entitled to seize and/or cancel any Ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the relevant Venue, AEG or the Organiser. We may also seize and/or cancel without refund any Ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
5.4 If you have shared a Ticket with a third party, for example, with an accompanying attendee or a purchaser of a Ticket via an official resale marketplace you cannot retrieve or force the return of such Ticket without a recipient electronically returning the Ticket to your account or, in the case of a hard copy Ticket, physically returning it to you personally.
5.5 Neither we nor any Organiser will be required to accept Tickets if we know or have reasonable grounds for believing that the Tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We reserve the right to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event.
5.6 The number of Tickets purchased may be subject to a cap. Ticket Agents will notify you of this before you make your booking. We reserve the right to request that Ticket Agents cancel any Tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of these Venue and Ticketing Terms.
5.7 Tickets may not be used for promotions, competitions, sweepstakes or for other commercial purposes without the prior written consent of AEG and the Organiser.
5.8 Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase other than in accordance with these Venue and Ticketing terms and conditions.
Venue
6. AGE RESTRICTIONS / YOUNG PERSONS
6.1 All children and infants must have a Ticket in order to attend an Event, unless otherwise specified on the Event details page or during the booking process.
6.2 The following restrictions apply to Events taking place at the Venue (subject to any additional age restrictions that may apply to individual Events or Venues):
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter any standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.
6.3 Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
6.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
6.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at the Venue and/or for any other Events where loud music is involved. A concert environment is not suitable for very young children.
6.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being asked to leave the Venue and/or The O2.
7. ENTRY
7.1 For an Event at our Venues you must produce:
(a) a valid Ticket; and
(b) in some cases, if you are the lead booker for a party you must produce valid photographic proof of identity which matches the name displayed on all Tickets held by the party,
in order for you and your party to enter The O2 arena and certain other Venues or areas within The O2 as applicable. In the case of (b), all members of a party must enter The O2 (or the relevant Venue) with the lead booker.
7.2 You may be asked to show your Ticket and/or ID for inspection at any time during the Event. Failure to do so may result in you being required to leave the relevant Venue and/or The O2.
7.3 Searching is a condition of entry to protect your safety and that of other visitors. We may conduct security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit of our Venues and The O2.
7.4 Walk-through security search arches and Evolv Technology intelligent screening systems are in operation at The O2. The screening technologies are certified safe for all persons to pass through. If you have a health condition and do not wish to pass through the screening technologies, for instance if you are pregnant or have a pacemaker, please alert our security staff and we will offer you an alternative means of searching you and/or your belongings. We reserve the right to refuse entry to The O2/relevant Venue if you refuse to use the screening technologies, or refuse an alternative search method, as determined at our reasonable discretion.
7.5 We reserve the right to prohibit within The O2 or individual Venues:
(a) items which are illegal. Anyone found in possession of illegal or contraband goods may also be liable for prosecution;
(b) weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags (larger than A4 size), flagpoles, inflatables, large umbrellas, glass or hard drinks bottles (i.e. anything other than empty collapsible drinks bottles), flammable liquids in any container, laser pens, professional camera equipment, illegal drugs, alcoholic beverages, animals (except Service and Assistance Dogs), confetti, glitter bombs, balloons, wheeled footwear, helmets, full face masks or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
(c) ceremonial bladed articles, where certain conditions for entry are not met;
(d) items which artists performing at an Event, their management or the Organiser have asked us to prohibit;
(e) food and drink (unless such items are exempted as set out in sections 10.1 and 10.2); and
(f) items which are otherwise prohibited pursuant to these Venue and Ticketing Terms, each a “Prohibited Item”.
7.6 You will be permitted to take an A4 size bag or smaller into The O2 arena. One bag is allowed per person. We class small bags as no larger than A4 size or standard handbags. Backpacks, travel cases, laptop bags and large tote bags are NOT permitted inside The O2 arena. If you need to bring a large bag, you will need to check it in at our bag storage facility just outside the main entrance at a cost of £10 per bag.
7.7 Laptops are only permitted on suite levels of The O2 arena and are not permitted at certain sporting events. Laptops are not permitted to be used inside The O2 arena bowl.
7.8 All bags will be searched and screened before being accepted into the bag storage facility. Bag storage closes 30 minutes after the end of all Events.
7.9 American Express Bag Drop – Terms and Conditions. American Express® Cardmembers are eligible for a complimentary bag drop at The O2 arena. In order to access this benefit, please utilise the dedicated Amex Lane at the bag storage facility, just outside the main entrance. Show your American Express® Card (excluding American Express Prepaid Cards) for complimentary bag drop (one (1) bag only) compared to paying the advertised price of £10 per bag. Limit of one (1) checked bag per Card per Event. All bags will be searched and screened before being accepted into the bag storage facility. The bag storage facility closes at 1am after each event, except in select instances where the Amex Lounge closes earlier, and the bag drop facility closes in concurrence with this (inclusive of matinees and early curfew shows).. The Bag Drop is managed by the venue (not American Express) and the terms and conditions set by the venue apply. All items left with stewards before entry into the venue are left at your own risk. For more information about The O2 bag policy please visit theo2.co.uk/visit-us/bag-policy.
7.10 You are responsible for safeguarding your property when at The O2. AEG will have no liability for property that is lost, stolen or damaged when at The O2. All items left with stewards before entry into a Venue are left at your own risk.
7.11 Animals, with the exception of assistance dogs, are not permitted in The O2.Customers attending with assistance dogs are requested to visit https://www.theo2.co.uk/visit-us/accessibility or contact access@theo2.co.uk in advance of booking Tickets for an Event at a Venue for further information. Emotional Support & Therapy animals are not permitted to enter The O2 unless express permission has been granted.
7.12 You are not permitted to wear sports team branded attire at certain Events, including but not limited to tops, shirts or scarves. Sports teams may include but not be limited to football and rugby. Such restriction shall be communicated to you by the Organiser or AEG at any time from purchase of the Ticket up to a reasonable period before the Event takes place as well as by The O2 via the specific Event’s information page on The O2’s website and in any pre-Event email communications sent to you from The O2.
7.13 You may be ejected from or not permitted to enter The O2 or any Venue and required to surrender any Tickets you hold, without refund or compensation, if:
(a) you refuse to leave a Prohibited Item (see section 7.5) with our stewards or security staff (any illegal items will not be returned to you);
(b) you refuse to be searched; and/or
(c) in our reasonable opinion, you or your behaviour, or any item you are carrying might:
i. pose a health and safety risk;
ii. affect the enjoyment of other visitors;
iii. affect the running of the Event;
iv. cause damage to or interfere with the property of AEG or the Organisers;
v. be in breach of these Venue and Ticketing Terms;
vi. be illegal;
vii. lead to a breach of any licensing conditions applicable at the Venue; or
viii. be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation):
a. entering any backstage or prohibited areas;
b. standing on seats or in walkways;
c. climbing on the building structure;
d. acting in an abusive or threatening manner towards another guest or the venue staff;
e. throwing any objects or substances onto the stage or into the crowd or at another visitor; or
f. smoking, including e-cigarettes.
7.14 Should you experience any problems while in The O2 please contact the nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
8. EVENTS
8.1 There is no re-admission once you have left a Venue except in limited circumstances and at our sole discretion. This does not include leaving The O2 arena bowl to purchase refreshments or to use the washroom facilities whilst at a Venue for an Event.
8.2 In relation to seated Events, other members of the audience may stand up during the Event. This may block your view if you choose to remain seated or if they are taller than you. Refunds and compensation will not be offered if your view is restricted in this way or otherwise disturbed by members of the audience entering/exiting their seat.
8.3 Floor seating is not tiered and a refund or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
8.4 Seating across The O2 arena is of standard arena size and style. Should you wish to find out the exact dimensions and sizing of your specific seat, please contact our Customer Service department on customerservices@theo2.co.uk or by submitting a request via the form on https://help.theo2.co.uk/hc/en-gb/requests/new?ticket_form_id=260425 .
8.5 There will be no admission to the Event before the designated door opening times. It is your responsibility to check that the event is going ahead at the date and time displayed on a Ticket. All advertised times are approximate and subject to change.
8.6 The views of any artist performing at an Event are strictly the views of that artist and do not reflect the opinions of AEG or any individual Venue. Refunds will not be issued if you find the content of an Event, or any opinions or statements expressed by any artist or language otherwise used at an Event, offensive or distasteful.
8.7 For some specific Events, and at the request of the artist, latecomers may not be admitted into the Venue until a suitable break in the performance (if any). We will not refund Tickets if you miss all or part of an Event due to your late arrival.
8.8 The use of cameras, video and/or sound recording equipment (including via mobile phones) other than for personal use (i.e. for commercial use) is prohibited and such items may not be used within individual Venues except with our express written consent.
8.9 For some Events, the artist and/or Promoter may decide to enforce a ‘phone-free experience’ and you shall be notified of the same by the Promoter, either at the time you purchase Tickets or at any other time prior to the Event. For such Events, a phone-free program will be in operation. Upon arrival at the applicable Venue, all phones, smart watches and accessories will be secured in individual pouches that will be opened at the end of the Event. You maintain possession of your devices at all times but, during the Event, you only be able to access them in designated ‘phone use areas’ within the Venue.
8.10 You are required to observe and comply with all rules and regulations shown on notices at The O2 and individual Venues and to comply with all instructions given to you by Venue stewards and staff at the Event.
8.11 All advertised times are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, should you wish to if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable on Tickets and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
8.12 CCTV and film cameras may be present at and around The O2. This includes filming by the police and/or security staff carried out for the purposes of ensuring the safety of visitors, and filming and/or photography of the Event by the Organisers. By purchasing a Ticket to an Event and/or attending The O2 you give your express consent to all such filming and to your actual or simulated likeness being included within any: film, photograph, audio and/or audio-visual recording (“Footage”). All rights in such Footage which will be owned by us, the Organiser or the relevant third party.
8.13 You also agree that any such Footage may be used by us or the Organiser in any and all media for any purpose at any time throughout the world, including (with the exception of CCTV or security Footage) for commercial purposes, such as merchandising or DVDs, without payment or compensation to you.
8.14 You must leave the Venue and The O2 quietly in consideration for our neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to, future Events.
8.15 We reserve the right to permanently exclude you from The O2 or any Venue if, in our reasonable opinion, you threaten to cause or have caused a disruption at any Venue or Event, including but not limited to, behaving in an abusive or threatening manner towards another guest or staff at The O2 or any Venue or if you have committed a crime. In such cases, a security manager will record your details electronically and issue you with a banning notice under which your implied rights of access to The O2 are removed.
9. HEALTH AND SAFETY
9.1 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
9.2 Smoking is not permitted in any part of The O2. Electronic cigarettes may be used in communal areas but must not be used in The O2 arena bowl or other prohibited areas.
9.3 WARNING – prolonged exposure to loud noise may cause damage to your hearing.
9.4 Flashing lights may be used during a performance at certain Events.
9.5 If you have any specific access requirements, please visit our website accessibility pages before your visit for information on the services available at https://www.theo2.co.uk/visit-us/accessibility. If you have access requirements and would like to attend an Event at The O2 , we recommend you apply for a Nimbus Access Card – please see https://www.theo2.co.uk/accessibility/nimbus-access-card/ for more information. If you have access requirements, please only purchase Tickets via The O2’s website where you will be able to enter in your Nimbus Access Card ID when prompted to complete your online booking. Alternatively, please call our dedicated access booking line which can be found on https://www.theo2.co.uk/visit-us/accessibility. Refunds will not be authorised on Tickets purchased via alternative sellers if we are unable to guarantee special adjustments or accommodations. We are entitled to seize and/or cancel any Tickets, without notice and without refund or other compensation, which have been purchased via fraudulent use of a Nimbus Access Card or if such Tickets are resold to individuals who do not have specific access requirements.
9.6 Please note that seats located on level 4 of The O2 arena are not recommended for those who have a fear of heights or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets.
10. FOOD AND BEVERAGE
10.1 No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds or if the food is for infant children) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.
10.2 Please contact our Customer Service department on customerservices@theo2.co.uk or by submitting a request via the form on https://help.theo2.co.uk/hc/en-gb/requests/new?ticket_form_id=260425 to apply for an exemption certificate should you require to bring exempted food items to any Venue in accordance with section 10.1.
10.3 Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards or being used as missiles. Occasionally, drinks will be decanted into plastic cups.
10.4 The O2 operates a Challenge 25 policy on the purchase of all age-restricted products including, but not limited to, alcohol and tobacco/smoking products and you may be asked for ID. We reserve the right to refuse to serve you age-restricted products if you do not have valid photographic ID. By purchasing age-restricted products via The O2 app, you are confirming that you are over the age of 18. You may be asked to product identification to confirm your age upon collection.
10.5 Please be aware that all dishes are prepared in an environment that may contain nuts, seeds, gluten or lactose; therefore, all dishes may contain traces of these or other allergens. Full allergen information is available to guests upon request. Please just ask a member of our catering staff.
10.6 In accordance with our obligations under the Licensing Act 2003, we reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.
11. MERCHANDISE
11.1 Official merchandise is only available from specified outlets within The O2. Please be wary of unofficial traders offering inferior goods for which we accept no responsibility.
11.2 You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of The O2 including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
11.3 You must not bring into The O2 or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials.
Other
12. CANCELLATION, POSTPONEMENT AND ALTERATIONS
12.1 Decisions relating to Events being cancelled, postponed or materially changed and the refund policies of such Events, are dictated by the Organiser and not the Venue.
12.2 If an Event is cancelled, you will be entitled to a refund unless otherwise notified directly by your point of purchase. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. If you do not receive your refund within 30 days or the applicable timeframe, please contact your point of purchase directly.
12.3 AEG or an Organiser may make alterations to Events which are not material in nature. No refunds will be available in respect of non-material alterations.
12.4 A “material” change is a change to an Event which in the reasonable opinion of AEG or the Organiser, makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. Changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change.
12.5 A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
12.6 In the event of a cancellation of, or material change to, an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and/or the Organiser. You must contact the Ticket Agent / point of purchase to request all refunds.
12.7 If an Event is postponed, you will be offered access to the rescheduled Event at no additional charge, using your original ticket. If you are unable to attend the rescheduled Event, the Organiser will determine if you are entitled to a refund. You will be contacted by your point of purchase regarding the refund policy set by the Organiser, and (if a refund is available), you must liaise with your point of purchase in relation to all refunds.
12.8 No refunds will be issued directly to you by AEG or the Organiser of any Event. Refunds for cash purchases made at any Venue Box Office will be available by BACS transfer only. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
12.9 It is your responsibility to check the website for The O2 /the Event or Ticket Agent for news of any cancellation, postponement or alteration of an Event. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on The O2 website at www.theo2.co.uk or otherwise and/or physically at The O2 and/or at the relevant Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
13. LIABILITY
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
13.1 Subject to section 13.2, if we breach our obligations to you under these Venue and Ticketing Terms or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to The O2:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(b) we will not be liable to you for any losses or expenses incurred in connection with your visit to The O2, any Event, or its cancellation postponement or changes. For example we will not be liable to you for the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event or visit to The O2.
13.2 To the fullest extent permitted by law, we exclude liability for loss, damage or injury arising from any breach by you of these terms and conditions; any failure by you to adhere to the directions or instructions of staff within the Venue; and/or any new medical condition (whether physical or psychiatric) caused, or any pre-existing medical condition (whether physical or psychiatric) which is aggravated, by your visit to the Venue.
13.3 Notwithstanding sections 13.1 and 13.2 above, nothing in these Venue and Ticketing Terms shall be construed as excluding or restricting our liability for death and/or personal injury caused by our negligence or for any other form of liability that may not be limited by law.
14. FORCE MAJEURE
14.1 Without prejudice to section 12, we will not be deemed in breach of these Venue and Ticketing Terms or liable to you for any loss or damage you may suffer, to the extent we are prevented from performing any of our obligations due to a Force Majeure event, including but not limited to, if an Event is cancelled, postponed or altered. For the purposes of these Venue and Ticketing Terms, “Force Majeure” means any cause beyond AEG’s or the Organiser’s reasonable control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, epidemic, pandemic (including COVID-19), royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike, lock out, weather, national defence requirements or acts or regulations of national or local governments.
15. MISCELANEOUS
15.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Venue and Ticketing Terms, provided that your rights are not adversely affected.
15.2 If any provision of these Venue and Ticketing Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Venue and Ticketing Terms valid and enforceable.
15.3 If we delay or fail to enforce any of these Venue Ticketing Terms it shall not mean that we have waived our right to do so.
15.4 All of these Venue and Ticketing Terms are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales.